Submit your Extras claims with the free RT Health mobile claiming app.
You can download the mobile app from the Apple store for iOS mobile devices and the Google Play Store for Android mobile devices.
Claiming is simple, just follow these three easy steps:
1. Select “make a claim”
2. Upload or take a photo of the receipt
3. Select Submit
The mobile app has been designed to make it easier for members to submit a claim, view your account details and view your claims history.
To login to the mobile app you will need your membership number and Password (which you use for your Member Self Service login). If it's your first time logging in, you will be required to register, which can be done on the login screen.
To reset the password, select forgot password on the login screen, which will take you to the password recovery screen.
The mobile app is designed to submit Extras claims, such as but not limited to pharmacy claims, physiotherapy claims and massage therapy claims.
You are no longer required to submit a claim form if you use the mobile app.
The photo of each receipt needs to be taken in high resolution from your phone camera.
If you have more than three images to attach, please submit separate claims. Each claim submission can hold a maximum of three attachments.
The mobile app usually takes around 30-40 seconds to load. However, if there are a lot of users, it may take more than a minute to download the mobile app. If you experience issues with the mobile app not starting up, you will need to restart your phone, which should resolve your issue.