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Welcoming Transport Health members

We’re rolling out the red carpet for our Transport Health members who’ve now transitioned to RT Health.

It’s been a long (and sometimes complicated journey), but we’re proud to welcome you to RT Health.

Transport Health (just like us here at RT) served the hardworking men and women of the transport industry for 130+ years. And that’s something to be proud of!

We're now united under the RT Health brand, backed by Australia’s largest not-for-profit health fund HCF, to strengthen our relationships within transport industries and a renewed commitment to industry workers. Our ethos of providing ‘small fund care, big fund security’ as part of HCF will support members into the future.

But, we know change isn’t always easy. That’s why we’ve put together a few answers to questions you may have as you make the move across to RT Health.

And remember, we’re always here if you need us. Give us a call on 1300 886 123 (available Monday to Friday 8.30am to 5pm AEDT/AEDST) or drop us a line via email to help@rthealth.com.au We’d be happy to help.

Why are Transport Health members moving to RT Health?

Transport Health officially merged with HCF, Australia's largest not for profit mutual health fund, in January 2023.

When we informed members of the merger, we also let them know they’d be moving to the RT Health brand to unite members of both organisations as part of our ongoing commitment to industry workers.

Transport Health and RT Health have been side by side for over seven years now (as part of the RT Health Group), both with proud historical ties to the transport industry, working to provide great value health cover to hardworking Aussies.

We're now united under the RT Health brand, backed by HCF, to represent transport industries and a renewed commitment to industry workers. Our ethos of providing ‘small fund care, big fund security’ will support members into the future.

RT Health remains committed to serving the hardworking men and women within the Australian transport industry.

Will I get the same member benefits with RT Health?

Just like Transport Health, RT Health (originally named the Railway & Transport Health Fund Ltd) has 130+ years of experience supporting the hardworking men and women of the transport industry.

Plus, you’ll get even more benefits and services with the move to RT Health. These include:

- A larger team of health insurance experts to help you get more from your cover (including the team members you’ve depended on in your years with Transport Health). And, they’ll be there whenever you need help.

- RT Thank You. You’ll be able to access great savings on everyday household spending items like groceries and fuel, as well as shopping and entertainment.

- Access to programs to help with your health and wellbeing at RT Health’s in-person Branch 2U events. You can book in for free and exclusive health assessments by medical experts including heart health.

- Keeping your kids covered. RT Health’s family extension products can help you keep your kids on your membership until they’re 31.

- Central magazine. Immerse yourself in the RT Health community with our summer and winter magazines. Lots of news from our community, members and some informative items about how to make the most of your cover.

- Be well. Get well. Stay well. A monthly email to keep you up to date with all the offers and news from RT Health.

- An improved range of online services, including social media channels (Facebook, Instagram and TikTok), a better website, claiming app and online Member services portal.

And much more!

Will I continue to get the member benefits I’ve been receiving as a Transport Health member?

The Transport Health team will become part of a bigger team of private health insurance experts.  That means you’ll have more people able to help you get the most value from your health cover and to help you out when you need a hand.

And remember, you’ll continue to get benefits like you’ve received since Transport Health became part of the HCF Group back in November 21. Here are just a few:

- The deferral of premium increases for seven months from April to November 2022.

- Members who were with Transport Health before 1 November 2021 received two month’s free health cover.

- Our cashback initiative. We returned COVID claims savings to eligible members in December 2022 and again in 2023.

- No premium increases or lower premium increases. In 2022, premium increases for Transport Health members were the lowest in 20 years.

- Discounts on HCF Pet and Travel Insurance.

I’ve moved across to RT Health, but my family member/friend hasn’t yet. Is that right?

We’re progressively moving the Transport Health membership across to RT Health between March and June 2024.

Don’t worry, we’ll be in touch with all members directly (via post) with advice and info when we’re preparing to move your membership across to RT Health.

I need to make a claim. How can I do it?

Now you’re with RT Health, you can submit your claims to us. It’s quick and easy.  Just download the RT Health app from the Apple or Google Play stores.

- Use your RT Health membership number and password to log in. (These details will be the same as you use for access to the online Member Services portal.)

- If it’s your first-time logging in, registering from the login screen is easy. Just click ‘Login or register’. If you’ve already used the online Member Services portal, just login with your membership number and password. It’s that easy!

- You can also take a look at your claims history and view a snapshot of your cover from the app.

- If you aren’t into apps, we’ve still got you covered. Just send your claim documents (including your completed claim form) to help@rthealth.com.au and we’ll take care of them for you.

I want to look at my membership. What the easiest way to do this?

The RT Health online Member Services portal is your one-stop shop when it comes to managing your membership. Get an overview of your cover, update your personal and account details, view your claims history – all in one place.

To register and log in – your go to ‘Member login’ at the top right of our website – www.rthealth.com.au

You’ll need your membership number (remember to use your new RT Health member number), the date of birth of the main member, and their email address to register.

I have a claim I forgot to submit to Transport Health. Can you help?

We sure can! If you didn’t get around to sending through claims on your Transport Health membership, we can still help you out. If you have any claims you still need to submit, now’s the time (you have two years from the date of service to make your claim). You can send your claim (with a completed claim form) to enquiries@transporthealth.com.au and we’ll take care of them for you.

I pay via BPAY. Do I need to change anything?

If you pay by BPAY, you’ll need to update these details to make sure we receive your payments. RT Health’s biller code is 89623. You’ll find your unique reference number in the bottom left-hand corner of your payment notice.

In the meantime, you can make your payments via the online Member Services portal. Or, give us a call and we’ll give you a hand.

I have a dependent student on my membership. Will anything change?

Great news! RT Health has awesome arrangements to help you keep your kids on your cover longer. With RT Health, you don’t need to register your dependent students until they turn 22, and they can stay on your cover until they’re 31 (with a family extension product).

If you’re interested in Family Extension cover, give our friendly sales team a call.

I’ve been with Transport Health for decades. Is that loyalty recognised?

Yes! We’ve worked hard to make sure we have details of all our members who transferred from Transport Health. That means you’ll also be recognised (the same way our RT Health members are) for your membership milestones from the date you originally joined Transport Health.

I’d like some more info or need some help. How can I get in touch?

We’re always here if you need us. If you have any questions, please call us on 1300 806 808 (Monday to Friday, 8:30am-5:00pm AEDT). You can also reach out via email to enquiries@transporthealth.com.au