To help protect your personal information, we’ve introduced mandatory multi-factor authentication to access online member services. Learn more about the security update.
HOW TO USE MULTI-FACTOR AUTHENTICATION
1.
Log in with your membership number and password.
2.
Your unique one-time code will be sent to you by text or email. This code will expire after 5 minutes.
3.
Enter your code to be automatically directed to online member services.
If you enter your one-time code incorrectly, click the resubmit button and a new code will be sent to you. If you don’t receive a code by text or email, please call our dedicated support team on 1300 886 123 (Mon-Fri: 8.30am-5pm AEST/AEDT).