Due to scheduled maintenance, our online and claiming services, including HICAPS transactions, will be unavailable on Thursday 15 October between 10pm and 11pm (AEDT). Thanks for your patience while we complete these planned updates.
HOW TO USE MULTI-FACTOR AUTHENTICATION
1.
Log in with your membership number and password.
2.
Your unique one-time code will be sent to you by text or email. This code will expire after 5 minutes.
3.
Enter your code to be automatically directed to online member services.
If you enter your one-time code incorrectly, click the resubmit button and a new code will be sent to you. If you don’t receive a code by text or email, please call our dedicated support team on 1300 886 123 (Mon-Fri: 8.30am-5pm AEST/AEDT).