Five tips to make claiming simple

Five tips to make claiming simple

Claiming should be simple and easy. That’s what we think anyway. There are a few key things you can do to make sure you can have your claim paid quickly, first time around.

Here are some simple tips to get you on your way:

• Are you covered? Knowing what you’re covered for (and what you aren’t) is important when getting the best value from your health cover. Before sending in a claim for the first time, it might be good to check it’s included as part of your cover. You can check out your Cover Guide 24/7 on our website. It’s also online for you in your online Member Services portal. And, of course, you can check in with our friendly team any time you have questions (or if we can help you get covered for something new).

• Claim on the spot. If you have Extras cover, you can make your claim on the spot with many providers. Dentists, optometrists, massage therapists (and many other providers) often provide HICAPS claiming. That means you just need to swipe your RT Health membership card and pay any amount above your benefit (you just pay the difference). Your claim is taken care of on the spot. Simple and easy. 

• Our app makes it easy. The RT Health mobile claiming app is the easiest way to get your claims to us. There are just three simple steps to make your claim. Find out more here.

• Clear photos. Speaking of our app, one way you can make sure your claim is easy to process is to make sure you’re providing clear and legible photos of your documentation or receipts. This helps us pay your claim quickly.

• Send your receipts (part 1). Whether you submit your claim on the app, or send it in to us, we’ll be able to pay it sooner if we have all the information we need. That’s why it’s important to check you’re ticking all the boxes by sending us your receipt or invoice that outlines:

    • The full name of the member the claim is for
    • The date of service or purchase
    • The service being claimed (including item numbers and descriptions and costs)
    • The provider’s full name, address, provider number and details of your service provider (your dentist, optometrist, therapist etc).
    • If you’re using the app, making sure you’ve got a clear pic where we can see all these items is important. That way, we can pay your claim straight away.

• Send your receipts (part 2). Your receipt or invoice helps us assess your claim. If you’re claiming for a prescription medication, send in your Official Pharmacy Receipt. We need this receipt to pay your claim (we’re not able to accept register receipts, packaging or scripts when assessing your claim). You can read more about claiming prescription medications on our website.

Need a hand? We’re always here to help. If you need some info on how and what you can claim, just give us a call on 1300 886 123 or send a quick email to help@rthealth.com.au